Your privacy matters

Privacy, served
with care.

We believe trust is the most important ingredient. Here’s how Rainbow Coffee handles information in our loyalty program.

Effective August 10, 2026 Read the policy
Welcome

A simple policy, in plain language.

Rainbow Coffee (“Rainbow Coffee,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, self-order system, and customer loyalty program.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Our promise to you

We do not sell your personal information.

01

Information we collect

When you register for or use the Rainbow Coffee loyalty program, we may collect the following information:

Personal information

NameUsed to identify your loyalty account
Phone numberUsed to provide loyalty program services
Device & usageUsed to maintain, secure, and improve our services

Device and usage information

When you use our website, application, or digital services, we may automatically collect certain technical information, including:

  • Device type
  • Operating system
  • Browser or application information
  • IP address
  • Login or access activity
  • Pages or features you use
  • General application usage information

This information helps us maintain, secure, and improve our services.

02

How we use your information

Rainbow Coffee may use your information to:

  • Create and manage your Rainbow Coffee loyalty account
  • Identify you as a loyalty program member
  • Provide loyalty points, rewards, promotions, or member benefits
  • Send account-related notifications
  • Provide customer support
  • Improve our website, application, and customer experience
  • Monitor system performance and security
  • Prevent misuse, fraud, or unauthorized access
  • Analyze general usage of our digital services

Where applicable, promotional communications may also be sent to customers who have agreed to receive them.

3. Loyalty program

Customers may provide their name and phone number to participate in the Rainbow Coffee loyalty program. Your phone number may be used as an identifier for your loyalty account. Information associated with your account may be used to provide rewards, promotions, membership benefits, and other Rainbow Coffee loyalty services.

04

Sharing of personal information

Rainbow Coffee does not sell your personal information.

We may share limited information with trusted service providers when necessary to operate our services, such as:

  • Website or application hosting providers
  • Technology and system service providers
  • Analytics providers
  • Communication service providers

These providers should only use the information as necessary to provide services to Rainbow Coffee. We may also disclose information when required by applicable law, regulation, legal process, or government authority.

05

Data security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service or electronic storage system can guarantee absolute security.

06

Data retention

We retain personal information only for as long as reasonably necessary to provide our loyalty program and related services, maintain customer accounts, meet operational requirements, resolve disputes or customer requests, and meet applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it.

07

Your choices and rights

You may contact Rainbow Coffee if you would like to:

01Review

Review your personal information.

02Correct

Correct inaccurate information or update your name or phone number.

03Delete

Request deletion of your loyalty account.

04Opt out

Stop receiving promotional communications.

05Ask

Ask questions about how we use your information.

Some information may need to be retained when necessary for legitimate operational, security, or legal purposes.

08–10

Cookies and other services

Cookies and similar technologies

Our website or digital services may use cookies or similar technologies to remember preferences, maintain sessions, understand how our services are used, and improve the customer experience. You may be able to control cookies through your browser settings. Disabling some cookies may affect certain website features.

Children’s privacy

Rainbow Coffee’s loyalty program and digital services are not intentionally designed to collect personal information from children without appropriate authorization. If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to remove it.

Third-party services

Our website or application may contain links to third-party websites, payment services, social media platforms, or other external services. Rainbow Coffee is not responsible for the privacy practices of third-party services. We encourage customers to review their privacy policies separately.

11

Changes to this privacy policy

Rainbow Coffee may update this Privacy Policy from time to time to reflect changes to our services, technology, or business practices.

When we make significant changes, we may update the effective date shown at the top of this page.

12 · Contact us

Let’s talk over coffee.

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact Rainbow Coffee.

rainbowcambodia.com

Last updated: August 10, 2026